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Facebook is testing a downvote feature

Facebook is testing out a new feature that lets users downvote comments – which could herald one of the biggest overhauls in years to the social network. In a series of tweets, tech reporter Taylor Lorenz posted pictures of her Facebook feed showing the option to “downvote” comments, alongside the Like and Reply buttons. Multiple… Read More »

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The Rise of Social Media Customer Care

Customer care is an integral part of every business’s success. Customer service is a way of building a better relationship with your customers, thus increasing the opportunities for a positive impact on sales and customer loyalty. Social media has not only emerged as a platform for marketing and advertising, but it is also a great… Read More »

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Twitter users join 24hr boycott to protest online harassment

A number of Twitter users are joining in a 24 hour boycott of the platform today, organized around the hashtag #WomenBoycottTwitter, to draw attention to online harassment on social media, including how women’s voices are silenced by bullying and abuse. The boycott follows the temporary suspension of actress Rose McGowan’s Twitter account earlier this week… Read More »

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Facebook artificial intelligence to help spot suicidal users

Facebook has unveiled new tools which will make use of artificial intelligence to identify members that may be at risk of killing themselves and help prevent the suicides. While the site already has self-harm prevention features, they rely on users to spot and report friends’ problematic posts. Now, the company is testing AI tech that… Read More »

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Facebook hires Google Exec. Regina Dugan to Lead Its New Hardware Division Called “Building 8”

On Wednesday, Facebook unveiled its’ research lab to develop hardware products and hired a top Google executive to lead the effort, underlining the social-networking company’s broadening technology ambitions. The new head Regina Dugan — a former Pentagon research chief who joined Alphabet Inc.’s Google in 2012 and who helped shape such Google initiatives as Project Tango (3-D mapping capability… Read More »

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What can we expect from Facebook F8?

Facebook’s annual developer conference F8 is starting in San Francisco today. Over the course of the next two days we’re expecting to see a range of announcements coming from the social media giant, including updates to Messenger, Instagram, virtual reality and live video. The main focus, similar to what we saw at Microsoft’s Build last month, is expected… Read More »

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Facebook to support SMS, multiple accounts in Messenger

Facebook’s Messenger app will now support multiple accounts on the same device. The company announced the new feature as it said that it was also testing if the Messenger app could replace the user’s default messaging app on a smartphone. It also said that the multiple-account update comes in the light of more and more… Read More »

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