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Customer Service Blunders: Where Businesses Go Wrong

If just the mere thought of having to phone into a call center for help strikes dread in your heart, then you should know you’re far from alone. Call center services are notorious for offering people terrible customer service. If they’re not left on hold for hours at a time, then they’re transferred around to… Read More »

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5 Tips For Choosing The Best CRM System For Your Business

It would be an understatement of the year to mention here that the technological breakthrough that the world has continued to experience in the past few years has had an impact on the corporate business society. CRM systems are perhaps one of the latest releases as business aids of growth and development, primarily focusing on… Read More »

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Marketing Performance Management Through CRM

Is it only important for sales to keep a track of what’s happening to the leads, where they are standing, what status do they have at any given time and how well are they being converted into sales? Of course not; marketing needs to develop a strategy or strategic planning that allows it to open… Read More »

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The Top 4 CRM For Mac Systems To Look Out For In 2013

Many small to medium sized businesses often have a combination of PCs and Macs and this has previously caused a problem in that few software providers offered CRM for Mac programs. Many software companies have now addressed this and businesses that wish to use a combination of PCs and Macs or even just Macs are… Read More »

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Meeting Customer Needs With CRM Online Services

Ordering online is normal for today’s customers Customer needs are changing and for many the internet is a familiar and necessary means of contacting companies with their queries and product orders.  Companies which have yet to meet the challenge of CRM Online services will increasingly find their competitors are ahead of the game and leaving… Read More »

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Big Mistakes To Avoid When Meeting With Clients And Customers

Intentionally or not, we all make snap judgments.  When you’re about to sign a contract for your business or spend your hard-earned money, you’re going to be more critical than ever.  Little things you may not notice about your office, from a carpet that needs vacuuming, to folding plastic chairs that are old and grimy,… Read More »

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Making The Most Of System CRM

  Computers have definitely changed the way the world works. From online shopping to supermarket itemized billing the world has changed forever, and mostly for the best. Remember when add-on sales were all the craze and you would teach your sales staff to try and link purchases to other items. You couldn’t buy a pair… Read More »

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