SaaS customer engagement automation provider Verloop has raised $3 million in Series A funding.
The round was led by IDFC Parampara Fund with partipation from Kris Gopalakrishnan – Infosys Co-founder and Dr Ranjan Pai – Chairman of the Manipal Education and Medical Group (MEMG).
Verloop.io is a language-agnostic platform that already supports 7 Indian languages including Hindi, English, Tamil, Telugu, Kannada, Marathi, Bengali and Hinglish. In addition, the company has developed a new messaging protocol and a patent-pending technology for bot to human handoff of conversations when it detects that the conversation can be better served by a human chat rep.
The GrowthStory-promoted Saas conversation automation provider, was part of the Y Combinator Startup School 2017. Currently Verloop supports seven Indian languages including Hindi, English, Tamil, Telugu, Kannada, Marathi, Bengali and even Hinglish.
Gaurav Singh, the 28-year old founder and CEO of Verloop claims that the platform already works with more than 5000 clients across ecommerce, healthcare, education, entertainment and lifestyle sectors across 37 countries.
The fresh funds will be utilized to enhance the Verloop customer engagement platform as the company expands its team and scale operations.
The startup aims to address a global market for automated customer services and marketing that MetricNet estimates is valued at $19 billion annually.