In a series of tweets posted on Saturday, Tony Wang, the general manager of Twitter UK, said:
“I personally apologize to the women who have experienced abuse on Twitter and for what they have gone through.
“The abuse they’ve received is simply not acceptable. It’s not acceptable in the real world, and it’s not acceptable on Twitter.”
He added that the site was committed to protecting their users from abuse.
“It comes down to this: people deserve to feel safe on Twitter.
“We want people to feel safe on Twitter, and we want the Twitter Rules to send a clear message to anyone who thought that such behaviour was, or could ever be, acceptable.”
The bomb threat tweet was sent to Dent, Guardian columnist Hadley Freeman and Mayer while in a separate incidents, Labour MP Stella Creasy and campaigner Caroline Criado-Perez, who successfully fought for a woman’s face to appear on £10 banknotes, were threatened on Twitter with rape. Two arrests have already been made in relation to those threats.
Ms Criado-Perez, 29, welcomed Twitter’s response but said the process for reporting abuse should be further simplified to take the onus off the victim.
She said: “While I’m pleased they’re listening, it’s taken Twitter a week to come up with this.
“Twitter’s ‘report abuse’ button on the iPhone application goes through to the old reporting form. What we’re looking for is an overhaul of the system which sits behind the button.
“The current process is lengthy, complicated and impossible to use if you’re under sustained attack like I have been.
“Right now, all the emphasis is on the victim, often under intense pressure, to report rather than for Twitter to track down the perpetrator and stop them.”