The 5 Commandments Of Good Customer Service

Your customers are the most important part of your business. Without them, your product or service would be redundant as there would be nobody to use it or pay for it, providing the company with income to pay salaries and other expenses. As such, it’s vital to have good customer service, regardless of what line of business you’re in. Here are 5 commandments of good customer service to help you improve your relationships with customers.

Thou shalt hire only the best employees

Your employees are the face of your company, so they should be fitting representatives. Hire only people who are enthusiastic and who will bring life and energy to the company as such positivity is contagious and will communicate itself to customers, leaving them with a positive impression of your business.

[author ]This article was written by business owner and blogger Lucas Matthews who recently trained his staff up on how to use the POS systems in his retail store.[/author]

Thou shalt train employees well

Good training is essential as you don’t want employees wandering around aimlessly, unsure what to do or how to do it, and you want them to have a good understanding of the business so they will not be left stumped by customers’ questions. Invest time and resources into training staff well and teaching them everything about their role, from how to work POS systems to how to deal with customers’ queries.

Thou shalt always listen to customers

It’s crucial to always listen to what customers have to say. Doing so will foster a stronger relationship between your business and its customers and will promote customer loyalty. You may even get some good ideas from customers. If customers complain, you should act to resolve their issues as quickly as possible and to their satisfaction in order to restore the relationship with your business.

Thou shalt give extras and freebies when possible

Everyone loves free stuff, so by throwing in the occasional freebie or offering free samples, you’ll keep customers coming back. Plus, free stuff will make customers feel that their business is important to you and that you value their custom, thus making a positive impression on them. This could even lead to some free word-of-mouth advertising which is the best kind of advertisement.

The importance of good customer service should not be underestimated as the level of customer service provided by your business could be the difference between success and failure, so it’s worth spending both time and money on making sure that customers are listened to and feel valued whenever they deal with your business by training up staff properly, taking customers’ feedback on board and giving customers free things to make them feel appreciated.

[author ]This article was written by business owner and blogger Lucas Matthews who recently trained his staff up on how to use the POS systems in his retail store.[/author]

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