Advantages of Utilizing an Answering Service

As a professional, it is important that you come across to your clients and customers as qualified and proficient. When your clients call you and are greeted by an answering machine, your level of competence may be questioned. To remove any doubt from your client’s minds, you may wish to utilize the assistance of an answering service. This is just one advantage that you get by having an answering service to accept your calls when you are not available.

Screen Calls
Most businesses and professionals who use an answering service do so because they are not available to take their own calls and want to be sure that no call is left unanswered. Some prefer to have the service take all of their calls, as it is a way to screen their callers. They do not want to waste time with telemarketers or wrong numbers, as their time is very valuable. By employing a service to take your calls, it can leave you with more time to get your work done.

Customer Service
Another advantage of using an answering service is that you can utilize them as part of your customer service department. Many of these services will accept written scripts to help them provide service to you and your clients. For example, if you want the answering service to take a simple order for a product when you are unavailable, you can provide them with a script to make certain that your customer receives all of the information needed. This could be done for returning an item, as well. They can answer your calls professionally and follow your instructions regarding providing quality service to your own customers. The technology that is available to answering services today makes it very easy for them to provide quality service to your own clients.

Save Money
You will also find that an answering service can help save you money. If you were to hire a receptionist to answer your calls, you would not just be paying them an hourly wage. You would also be responsible for sick time, holidays, and vacation time. In many cases, you could also be paying for other benefits, including health and dental insurance. With the answering service, you simply pay for each call received or how much actual time is spent on the phone with your clients. If you compare the two costs, you will find the fees associated with an answering service are much lower compared to those of hiring an employee.

Of course, these are just a few of the advantages you will get when using an answering service to answer your calls. The truth is that the right answering service can become a valuable part of your business. Not only can they assist you in sales, but they can help you to portray your business as one of the most professional in the business. With the current technology and social media opportunities available today for answering services, you can be sure that your calls will be handled as you expect.

The author, Jim Daniels, hired the services of Smiledog for their expertise in answering service Hamilton.

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This article has 1 comment

  1. Jess

    Couldn’t agree more! Using an answering service can be extremely advantageous to small businesses. As a provider of answering services, we’ve found that the customer service responsibilities have increased exponentially over the last several years and that more and more companies are outsourcing this aspect of their business.

    Great article!